As a User, you are not entitled to cancel your order once it has been placed. However, the Company reserves the right to cancel any order(s) at its sole discretion under the following circumstances:
Suspicion of Fraudulent Activity: If the Company suspects the User has engaged in a fraudulent transaction.
Service Unavailability: If the requested service or product is unavailable.
Unforeseen Circumstances: For reasons beyond the Company’s control, including logistical or delivery-related difficulties.
Business Decision:If the Company decides not to engage in business with the User.Additionally, if the User is unavailable at the registered delivery address and cannot be reached via phone or other mediums, and the product is returned due to failed delivery, the order will be considered canceled by the Company and in this case no refund will be issued.The Company maintains a record of all fraudulent transactions and users who do not comply with its policies. It reserves the right to deny access to such users or cancel any orders placed by them in the future.
Return Policy:
Eligibility for Returns:
We strive to provide quality products and services. If you are not satisfied with your purchase, you may be eligible for a return or refund under the following conditions:
The item is defective, damaged, or incorrect upon delivery.
The item remains unused, unwashed, and in its original packaging with all tags intact.
The return request is initiated within 7 days of delivery.
Non-Returnable Items: The following items are not eligible for return:
Personalized or customized items.
Items marked as final sale or non-returnable.
Products damaged due to misuse or mishandling
Return Process
To initiate a return:
Contact our Customer Support Team at order@kleintoe.com with your order number and a description of the issue.
Provide photographic evidence of damage or defects, if applicable.
Wait for confirmation and instructions on how to return the product.
Return Shipping:
The customer is responsible for return shipping costs unless the product is defective, damaged, or incorrect.
For defective or incorrect items, a prepaid return shipping label will be provided.
Refund PolicyOnce the returned item is received and inspected, we will notify you of the approval or rejection of your refund.All refunds will be given as store coupons and will not be credited to the original payment method.
Refund Timeline: Approved refunds will be processed within 10 business days.
Partial Refunds: Partial refunds may be granted in certain cases, such as:Items returned not in their original condition. Items missing parts not due to our error.
Exchange Policy We currently do not offer direct exchanges for all products. If the product qualifies for exchange (Contact our Customer Support Team at order@kleintoe.com with your order number and a description of the issue.), you may initiate the return process following the terms specified in the Return Policy and place a new order for the desired item.To determine if your product is eligible for return, please refer to the eligibility criteria outlined in our Return Policy.Issues Beyond Our Control The Company is not responsible for delays, losses, or damages caused by third-party carriers. Please contact us immediately if you experience such issues, and we will assist you in resolving them.
Unacceptable Disputes. Klientoe shall not accept any unreasonable disputes, including but not limited to:
The buyer does not like it.
If a buyer orders a certain size which matches given descriptions but buyer no longer wishes to have ordered size and request exchange.
The product description is not real.
Products smell unusual.
The buyer ordered the wrong items.
The shipping address was provided incorrectly.
Product difference was negotiated in advance.
Tracking information deleted by logistics companies or local post offices.
